Customer Success Manager

🕒 August 28

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 74 days.
• Jobs at this company usually fill in 26 days.
• Reposted once.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🔒 Cybersecurity

💰 $1M Post-IPO Equity on 2009-09

Finance • Fintech • Cybersecurity

Equifax is a global data, analytics, and technology company that plays a crucial role in the economy by providing risk modeling, credit reporting, identity protection, and other services to financial institutions, employers, and government entities. With a headquarters in Atlanta and nearly 15,000 employees worldwide, Equifax operates in 24 countries and leverages a unique combination of differentiated data, analytics, cloud technology, and artificial intelligence to empower critical decision-making for its clients.

📋 Description

• Proactively drive adoption, usage, net retention, and renewals by optimizing the customer experience for complex accounts. • Serve as the connecting link between internal teams and the customer throughout the customer journey. • Champion customer advocacy in resolving customer issues, from acquisition and adoption through usage and value realization. • Act as a trusted advisor and advocate for customers. • Create a success plan with each customer. • Monitor and maintain customer health. • Educate customers on the business value of the solutions. • Help customers use the solutions and realize their value. • Collaborate with Account Managers to prepare and conduct quarterly business reviews. • Promote customer advocacy across Equifax. • Use the voice of the customer to inform product roadmaps. • Coordinate internal Center of Excellence teams for the benefit of customers. • Provide customers with transparency regarding the status of issues and requests. • Contribute to the resolution of customer support issues.

🎯 Requirements

• 5 to 7 years of experience in sales, management consulting services, customer success, account management, business development, or other customer-facing roles. • Bachelor’s degree in a related field or equivalent experience. • Experience demonstrating value through the customer experience. • Experience working with complex customers across multiple divisions and locations. • Ability to create structure in ambiguous situations, design effective processes, and solve problems creatively. • Bias for action. • Experience working with cross-functional teams. • Exceptional communication skills and the ability to build and maintain positive business relationships. • Ability to establish milestones and keep all team members focused on their responsibilities; strong project management skills. • Self-motivated and proactive. • Knowledge of customer success processes. • Excellent understanding of market segments and market data trends. • Sense of ownership. • Resilience. • Curiosity. • Collaborative mindset. • Accountability.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume