Claims Advocate

🕒 September 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $55k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ERGO NEXT Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

ERGO NEXT Insurance is a digital-first small business insurance provider (formerly NEXT) that offers tailored, instant online coverage for over 1,300 professions. It provides a range of commercial insurance products — general liability, business owner’s policy (BOP), workers’ compensation, commercial property, commercial auto, professional liability/errors & omissions (E&O), tools & equipment, employment practices liability, product and liquor liability, and more. The company emphasizes quick online quotes and purchases, partnerships with agents and affiliates, U. S. -based advisors, and is backed by ERGO Group/Munich Re. It targets small businesses across industries such as construction, retail, food & beverage, beauty, personal care, professional services, education, entertainment, and many others. It markets itself with claims of instant access, competitive pricing, digital management (app and online portal), and strong customer ratings.

📋 Description

• Manage, investigate, and resolve commercial general liability property damage claims • Evaluate coverage, liability, and damages, and settle claims within prescribed authority levels • Recommend ultimate resolution for assigned cases exceeding authority to local claims management • Evaluate insurance coverage using claim reports, policies, investigations, statutes, and case law • Communicate with policyholders, witnesses, and claimants to gather claim information • Refer tasks to auxiliary resources as necessary and advise on the proper course of action • Respond to written and telephone inquiries, including status reports • Comply with statutory and regulatory requirements across applicable jurisdictions • Meet quality assurance standards and performance goals • Manage a high volume of claims with varying complexity

🎯 Requirements

• At least 2+ years of claims handling experience including coverage and liability or relevant experience • Strong written and oral communication skills • Strong interpersonal, analytical, investigative, and negotiation skills • Strong customer service skills, including listening and empathy • Mac literate, including Google and Microsoft • Capabilities, skills, and knowledge normally acquired through a Bachelor's degree • Must have, or be able to promptly obtain, a Texas Independent Adjuster License • Experience with Commercial General Liability claims • Ability to work enthusiastically as a team in a remote environment • Self-starter; reliable; flexible toward change; thrives in ambiguity • Adaptability in a fast-paced, high-volume environment with strict deadlines and aggressive goals

🏖️ Benefits

• Annual performance-based incentive program • Partially subsidized medical plan • Fully subsidized vision/dental options • Life insurance • Disability insurance • 401(k) • Flexible paid time off • Parental leave