Utility Project Support Specialist – Field Based

🕒 May 13

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $58.2k - $72.8k / year

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ERM

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Sustainability • Environmental Services • Consulting

ERM is a global leader in sustainability consulting, dedicated to helping businesses tackle their most pressing sustainability challenges. With expertise across various sectors, including chemical, financial services, manufacturing, mining, oil and gas, and renewable energy, ERM provides solutions tailored to ensure compliance with ESG regulations, promote resource efficiency, and support decarbonization efforts. Their services encompass areas like carbon markets, clean energy, health and safety, and environmental management, enabling clients to integrate sustainability into their core operations and strategies.

📋 Description

• Support client by handling customer inquiries in response to utility line project notifications. • Manage large amount of inbound and outbound phone calls. • Track inquiries by using various software applications (training to be provided). • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customers through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers.

🎯 Requirements

• High School Diploma, GED, or equivalent. • Excellent communication skills both written and oral. • One (1) to three (3) years minimum working in a Customer Interface or Call Center environment. • Ability to work part-time shifts (8AM – 12PM, 11AM – 3PM, or 2PM – 6PM ET)

🏖️ Benefits

• paid time off • medical • dental • vision • 401(k) • life & disability insurance