Utility Project Support Specialist – Field Based

🕒 May 13

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $58.2k - $72.8k / year

⏱ Part Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ERM

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

ERM is a global leader in sustainability consulting, dedicated to helping businesses tackle their most pressing sustainability challenges. With expertise across various sectors, including chemical, financial services, manufacturing, mining, oil and gas, and renewable energy, ERM provides solutions tailored to ensure compliance with ESG regulations, promote resource efficiency, and support decarbonization efforts. Their services encompass areas like carbon markets, clean energy, health and safety, and environmental management, enabling clients to integrate sustainability into their core operations and strategies.

📋 Description

• Support client by handling customer inquiries in response to utility line project notifications. • Manage large amount of inbound and outbound phone calls. • Track inquiries by using various software applications (training to be provided). • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customers through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers.

🎯 Requirements

• High School Diploma, GED, or equivalent. • Excellent communication skills both written and oral. • One (1) to three (3) years minimum working in a Customer Interface or Call Center environment. • Ability to work part-time shifts (8AM – 12PM, 11AM – 3PM, or 2PM – 6PM ET)

🏖️ Benefits

• paid time off • medical • dental • vision • 401(k) • life & disability insurance