Service Delivery Director – PeopleSoft

Job not on LinkedIn

🔥 17 hours ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ERPA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ERPA is a leader in enterprise application management, cloud hosting, and consulting services. With over 500 consultants and technologists worldwide, ERPA enables organizations to tackle complex challenges, focusing on maximizing technology investments through their expertise in platforms like Amazon Web Services, PeopleSoft, and Workday. ERPA provides tailored solutions across cloud migration, managed services, application modernization, and strategic consulting. Their comprehensive service portfolio is trusted by educational institutions and businesses globally, delivering high-quality project management and technical expertise that help clients achieve operational excellence and future technology roadmaps.

📋 Description

• Lead delivery of production support for strategic accounts • Lead the team resolving incidents, addressing service requests, and delivering scoped service items • Monitor incident queues and oversee prioritization and assignment of incidents and service requests • Ensure SLAs are met and take proactive and corrective action to maintain compliance with SOW requirements • Ensure timely ticket updates and customer communication • Schedule maintenance tasks and maintain customer maintenance calendars, including PUM updates, PeopleTools patches, and CPU patches • Provide oversight around client business events such as financial close • Conduct customer status meetings and quarterly business reviews • Handle customer escalations and provide oversight • Monitor demand and plan capacity for workload requirements • Mentor and guide team members • Serve as senior client point of contact and align service delivery with business priorities • Partner with client functional and IT leadership on application-support roadmaps, upgrades, modernization, and continuous improvement • Identify account-growth opportunities, including managed-services upsell and expansion, with sales and account leadership • Champion continuous improvement, automation, and AI-enabled support initiatives • Provide governance and oversight across multiple accounts or workstreams as needed • Role evaluated on SLA compliance, ticket updates and customer communication, customer satisfaction, and gross margin target

🎯 Requirements

• 20+ years of PeopleSoft experience • 10+ years of experience managing PeopleSoft production support engagements as a service delivery manager, including senior/lead-level ownership of strategic accounts • Demonstrated experience engaging and influencing senior client stakeholders and functional business leaders, including at the executive/steering-committee level • Proven track record of P&L/account financial management, contract negotiations, and account growth • Strong people-leadership experience, including building, mentoring, and managing cross-functional technical teams • Applicants must be legally authorized to work in the United States on a full-time basis • Applicants must not require employment visa sponsorship now or in the future • Successful completion of pre-employment drug screen and background investigation

🏖️ Benefits

• Equal opportunity employer • Substance-free workplace • Tobacco-free workplace • Pre-employment drug screen and background investigation, including reference checks, criminal background investigation, and applicable licensing verification • E-Verify employment eligibility verification