Senior Implementation Consultant, Logis Dispatch

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🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Lead complex Logis Dispatch implementations from kickoff to handoff • Own implementations on dated project plans and keep health, risks, dates, and next steps current weekly • Conduct discovery of call types, response plans, units, stations, geography, and dispatch-center workflows • Raise project risks early with the team lead and customer, including recovery plans • Configure Logis Dispatch according to configuration standards, including mapping and unit recommendations • Work with Integration Engineering on ePCR, billing, mapping and vehicle location, telephony, and paging interfaces • Plan and run cutovers with dispatch centers, often on site, including rollback plans and go/no-go decisions • Train call-takers, dispatchers, supervisors, and administrators • Complete clean handoffs to Customer Care support and Customer Success • Mentor newer consultants and maintain the implementation playbook • Log time in real time by customer and type of work • Review AI-drafted configuration checks, cutover plans, training materials, and customer updates • Coordinate with Integration Engineering, Customer Care, and Customer Success • Report to the Team Lead, Implementation (Logis Dispatch), under the Director of Implementation, Logis • Success measured by on-time, first-time-right go-lives, time to value, current project plans, customer satisfaction, clean handoffs, and complete time tracking

🎯 Requirements

• Four or more years implementing dispatch or other public-safety software, or running the system in a 911 or dispatch center • Planned and led a live cutover on a working dispatch floor • Comfort with how systems connect: interfaces, mapping, and data moving between systems • Ability to run several complex projects at once and stay calm and clear with a customer under pressure • Able to travel for on-site go-lives • Experience with Logis Dispatch is nice to have • Dispatcher or telecommunicator background, or EMD or EFD certification is nice to have • Experience with multi-agency, mobile integrated health (MIH), or international dispatch projects is nice to have • Dispatch and emergency communications fundamentals, including call-taking, triage, dispatch, unit status, incident closing, ePCR, records management, mapping, vehicle location, radio, telephony, and paging • Proficiency using project management, CRM, Logis Dispatch, ticketing, customer success, team chat, time tracking, and AI workspace tools • Successful background check required for offers

🏖️ Benefits

• Competitive health plans (medical, dental, & vision insurance) • PTO (starting at 20 days) & 12 company holidays • 401(k) with company match • Telemedicine service provided by ESO • Savings accounts (FSA, HSA, DCA) • Employee Assistance Program (EAP) • Annual health and wellness reimbursement • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits • Paid parental leave, new child program, & flexible parental return-to-work options • Casual office environments and unlimited office snacks and drinks • Skill badges: short, practical certifications in ESO products and the craft of the role • Remote, collaborative team that invests in your growth

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