Lead Technical Support Specialist

🕒 November 20, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Eve

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💳 Fintech

Artificial Intelligence • Legal • Fintech

Eve is the first legal AI that assists throughout the entire case lifecycle, efficiently managing tasks from case intake to litigation. By leveraging cutting-edge artificial intelligence, Eve enables law firms to identify high-potential cases, draft legal documents seamlessly, and respond to discovery demands swiftly. With its capabilities, Eve allows attorneys to focus on strategy and relationships, ultimately driving significant growth and better outcomes for clients.

📋 Description

• Respond to all customer support tickets within our 2-hour SLA • Investigate, troubleshoot, and resolve technical issues across Eve's product suite • Collect, document, and prioritize customer feature requests • Assist customers with technical aspects of system setup, configuration, and integration • Maintain comprehensive knowledge base articles and troubleshooting guides • Identify and escalate complex technical issues to appropriate teams

🎯 Requirements

• 2+ years of experience in legal technology support preferred, with understanding of law firm operations and legal software ecosystems • Proficiency with ticketing systems (Zendesk, Freshdesk, ServiceNow) • Strong troubleshooting skills with SaaS platforms • Ability to explain technical concepts to legal professionals

🏖️ Benefits

• Exceptional technical assistance with Eve's legal AI solutions. • Timely resolution and exceptional customer experience. • Maintain customer communication throughout the resolution process.