Customer Success Agent, Hotel and Sports Management

🕒 June 5

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EventConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

EventConnect is an all-in-one tournament management platform that helps simplify and streamline the organization of sports tournaments. It offers a comprehensive set of tools combining event coordination with travel accommodation solutions. Specifically designed to cater for tournaments, it provides fast and efficient registration, hotel room booking, and full event management. With features like EventSuite, HousingConnect, and CustomConnect, EventConnect allows tournament organizers, hotels, and teams to synchronize and enhance their operations, ensuring cost savings and maximized growth potential. Their service is backed by a dedicated support team to ensure successful event execution.

📋 Description

• Assist clients with questions about the overall platform by telephone, email & live chat • Work with other internal teams to provide high-quality support while meeting service response time goals • Troubleshoot queries • Complete customer support responsibilities to create the best experience for our teams and athletes • Support individual reservations within team blocks • Monitor hotel compliance with rooming lists • Complete, track and report support tickets through the CRM system • Ensure all KPIs and service benchmarks are consistently met

🎯 Requirements

• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred • Minimum of 1 year of experience in a tech support or customer service role • Previous experience in hotel management or sales would be considered an asset • Ability to multitask and be agile in a fast-paced environment • Strong problem-solving skills and ability to collaborate with others • CRM experience • Travel Industry Council of Ontario (TICO) certification is preferred

🏖️ Benefits

• Competitive salary and benefits • Casual but energetic work environment made for today’s workers • Performance-driven culture • Growth opportunities • IT equipment provided • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work