Implementation Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Host webinar training sessions joined by multiple customer stakeholders • Serve as your customer’s main point of contact for a 60-90-day period • Manage the overall implementation project to ensure on-time delivery • Provide consultancy to both new and existing customers on best practices in using our software • Respond promptly to inbound phone calls and emails • Identify and escalate priority issues • Manage 15-35 customer projects simultaneously • Become a product specialist to others within the organization • Be a solution provider!

🎯 Requirements

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field • At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech • Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role • Strong bedside-like manner: can patiently support others through a first-time experience • Excellent verbal and written communication skills • Strong problem-solving skills • Impeccable time management skills

🏖️ Benefits

• Flexibility to work where/how you want within the United States – in-office, remote, or hybrid • Day 1 access to robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program