Lead Service Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $53k - $63k / year

⏰ Full Time

🟠 Senior

👔 Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction. • Lead client meetings focused on KPIs, financial performance, trends, and action plans. • Identify risks early and implement corrective strategies to improve outcomes. • Serve as an escalation point for complex client issues when needed. • Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction. • Assist SMs in identifying at-risk clinics through KPI trends, AR performance, and operational indicators. • Partner with SMs to proactively monitor clinic health across key performance metrics. • Drive accountability for action plans on at-risk accounts and monitor progress toward resolution. • Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance. • Help define, document, and reinforce standard operating procedures (SOPs) and best practices for the SM team.

🎯 Requirements

• Minimum 5+ years of experience in Revenue Cycle Management, healthcare account management, or medical billing operations. • Proven experience managing client relationships and driving revenue cycle performance. • Demonstrated ability to mentor, coach, or lead team members (formal or informal leadership). • Strong understanding of revenue cycle KPIs, payer behavior, and operational workflows. • Experience working cross-functionally with billing, claims, coding, and vendor teams. • Strong analytical, problem-solving, and decision-making skills.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program