Salesforce Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👩‍💻 Salesforce Developer

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Troubleshoot and resolve technical issues in Salesforce • Answer questions via tickets, calls, chats and emails • Project manage technical and administrative tasks, all with a sense of prioritization, accuracy and urgency • Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports • Clearly and thoroughly document details of case requests and resolutions such that other team members can seamlessly understand the case history • Maintain and contribute to our customer knowledge base • Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues

🎯 Requirements

• 3+ years of customer service experience, preferably software; • Bachelor’s degree completion is acceptable in place of prior experience, but not required for this role • Experience with Salesforce.com platform • Customer service experience that demonstrates responsiveness and professionalism • Customer service software experience with Zendesk • Self-driven with the ability to effectively prioritize and execute tasks • Ability to listen, ask questions, build consensus and solve ambiguous problems • Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms. • Ability to share knowledge and work in a strong team-oriented environment • Technical aptitude to learn software and technology quickly in a fast-changing environment • Resolve issues in a professional manner while working with challenging projects and objectives • Proficient with Office 365 • Ability to speak out, take initiative, and challenge the status quo, while also being a true team player. • Highly Desired Salesforce Lightning experience • Business-to-business experience in one of the following roles: Account Manager, Technical Support, Software Trainer • Prior experience with Swarm methodology as applied to issue management & resolution • Background in the Remodeling / Contractor / Home Pro Industry • HTML – editing experience

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program