Donor Information Supervisor

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🕒 June 16

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Evergen (Formerly RTI Surgical)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Evergen is a world-class Contract Development and Manufacturing Organization (CDMO) with a 25-year history of innovation in regenerative biomaterials. Formerly known as RTI Surgical, Evergen partners with innovative companies to accelerate the design, development, and manufacturing of life-changing regenerative medicine therapies. Their commitment to quality and safety has led to over 17 million life-enhancing implants, reflecting their dedication to providing patient-centric biomaterial solutions for effective healing.

📋 Description

• Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership • Actively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching • Drives departmental process improvements to increase efficiency and quality of work • Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload • Develops, monitors, and provides training to new hires and continued training for the entire department • Trouble-shoots problems and resolve issues as they arise with a high level of customer service • Conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors’ requests for additional information • Liaises with both internal and external customers to provide requested donor related information and resolves issues • Assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures • Monitors Medical Directors’ rejection and request patterns and provides feedback to Donor Services • Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process • Participates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits • Supports the company and departmental quality and business objectives and initiatives • Coordinates staff scheduling to ensure appropriate coverage for the department • Provides information to develop and monitor quality and business metrics as requested

🎯 Requirements

• Education: Associate Degree • Experience: 3+ years of experience in medical records or related field • Previous organ, tissue or eye donation/processor experience required • 1+ years of leadership experience • 1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity • Certification: Certified Tissue Banking Specialist (CTBS) • Skills: Excellent verbal and written communication, Microsoft Office Suite, Donor Screening, Team Development, Lean Six Sigma Methodologies

🏖️ Benefits

• Bonus eligibility: Up to $8,000.00 annually