Pharmacy Care Coordinator, MA – Contract to Perm

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💊 Pharmacist

👻 Ghost score 0%

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Evergreen Nephrology

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $4.3M Venture Round on 2022-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Evergreen Nephrology is a company focused on transforming kidney care by empowering nephrologists to provide high-quality and personalized care to patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). By putting nephrologists at the forefront, the company provides them with financial backing, interdisciplinary clinical resources, analytical insights, and technology-enabled tools to improve patient outcomes and experience. Evergreen Nephrology collaborates with strategic partners to address healthcare challenges, including disparate electronic health records (EHRs), transplantation process visibility, and patient readmission risks. The company's co-founders, Adam Boehler and Abe Sutton, have been recognized for their contributions to kidney care models and organ procurement standards, reflecting a deep commitment to improving kidney care quality nationwide.

📋 Description

• Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment • Deliver clear, standardized messaging over the phone using approved scripts and talking points to drive consistent, informed enrollment decisions and manage patient questions and objections • Obtain and document patient consent by phone and capture information needed to enroll patients • Update patients' preferred pharmacy, trigger electronic prescriptions (eRxs) to the pharmacy partner, and accurately document consent or decline in the EHR • Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient and prioritizing outreach based on urgency and targets • Document call activity, outreach attempts, accepts/declines, and coordination activities in clinical and operational systems • Meet call center performance expectations, including call quality, productivity, average speed of answer, and enrollment/conversion targets • Uphold patient privacy and confidentiality standards in accordance with HIPAA and organizational policies • Perform other duties consistent with the role, as assigned • Work with patients from partner practices to engage them, capture consent, and set up timely access to medications and pharmacist-led clinical services

🎯 Requirements

• Current Medical Assistant certification (CMA/RMA) • Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment • Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone • Experience in healthcare, pharmacy, care coordination, or other patient support roles • Comfort and proficiency working within an electronic health record (EHR/EMR) — documenting encounters, reviewing medication lists, and making authorized updates • Strong organizational skills and attention to detail, with the ability to manage multiple patients, tasks, and follow-ups across an outreach queue • Working knowledge of HIPAA and a demonstrated commitment to protecting patient privacy and PHI • Intermediate skills with MS Office Suite of products including Outlook and Teams • Able to work effectively in a primarily remote environment • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps • Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

🏖️ Benefits

• Paid time off starting at 4 weeks for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology