Certified Medical Assistant – Contract, Part Time

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Everly Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

Healthcare Insurance • Telecommunications • Wellness

Everly Health is a pioneer in telehealth and at-home lab testing, providing diagnostics-driven virtual care. They offer over 30 at-home tests with simple sample collection, free shipping, and physician-reviewed results. Everly Health focuses on modern, accessible healthcare experiences and a seamless, virtual care platform. Their infrastructure includes a national network of clinicians, supporting a comprehensive testing experience. With a commitment to sustainability, they also offer fertility and pregnancy products with a net-zero plastic footprint. Serving over 20 million lives annually and partnering with numerous organizations, Everly Health aims to improve access to life-changing health and wellness solutions.

📋 Description

• Assist patients with connecting to telehealth video visits and troubleshooting technical issues • Guide patients through the virtual intake process, ensuring a seamless experience • Collect and document vital signs, medical history, and medication reconciliation • Administer and complete screening questionnaires as part of patient intake • Handle inbound calls, assess patient needs, and provide appropriate guidance • Offer live phone support to answer questions and address concerns before appointments • Proactively manage patient care workflows from initial outreach to case resolution • Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs • Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros • Index patient cases based on screening results and vital signs for follow-up and prioritization

🎯 Requirements

• Minimum 3- 5 years of experience as a Certified Medical Assistant (remote CMA experience preferred) • Medical Assistant Certification through AAMA, AMT, NHA, or NCCT • High school diploma or equivalent (higher education is a plus) • Experience handling high call volumes in a fast-paced environment • Familiarity with EHR systems for documentation. AthenaOne experience preferred. • Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite • Strong oral, written, and interpersonal communication skills • Proven ability to work successfully with diverse patient populations • Ability to work independently and effectively prioritize tasks

🏖️ Benefits

• Flexible scheduling options including day, evening, and PRN shifts • Opportunity to make a meaningful impact in healthcare