Social Operations Lead – Contract

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🔥 44 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟠 Senior

⚙️ Operations

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Maintain the master social media calendar in Airtable • Establish and enforce Service Level Agreements (SLAs) for incoming requests • Act as the central intake hub for all social media requests • Support end-to-end approval workflows • Handle technical scheduling and tagging within Hootsuite • Optimize and maintain Standard Operating Procedures (SOPs) for social media publishing and community management • Serve as the primary point of contact for onboarding new team members or agency partners

🎯 Requirements

• Advanced proficiency in Airtable and Hootsuite • Proven experience in creating SOPs or training documentation for digital or marketing teams • Highly collaborative with the ability to manage expectations across multiple business units and internal teams • A 'project manager heart' with an obsession for deadlines, detail, and accuracy • A proactive problem solver who identifies bottlenecks and proposes solutions to make the team faster and more efficient

🏖️ Benefits

• Competitive salaries and benefits for all employees • Diversity, Equity & Inclusion initiatives • Training on Airtable structures and Hootsuite protocols