Social Operations Lead

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟠 Senior

⚙️ Operations

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Maintain and optimize the master social media calendar in Airtable • Establish and enforce SLAs for incoming requests and manage lead times • Act as the central intake hub for social media requests • Track statuses, manage follow-ups, and ensure content meets brand standards • Facilitate end-to-end approval workflows and internal sign-offs • Schedule and tag content in Hootsuite • Manage the Hootsuite Inbox and engage with the community according to an engagement matrix • Optimize and maintain SOPs for social media publishing and community management • Document consistent social media workflows across business units • Train new team members and agency partners on Airtable structures and Hootsuite protocols

🎯 Requirements

• Advanced proficiency in Airtable for workflow architecture • Advanced proficiency in Hootsuite for publishing and inbox management • Proven experience creating SOPs or training documentation for digital or marketing teams • Ability to manage expectations across multiple business units and internal teams • Exceptional organization, attention to deadlines, detail, and accuracy • Proactive problem-solving ability to identify bottlenecks and improve efficiency

🏖️ Benefits

• Remote work • Competitive salaries and benefits for all employees • Reasonable accommodation during the hiring process for qualified applicants with disabilities • Equal Opportunity Employer