Senior Product Manager

Job not on LinkedIn

🔥 33 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 15%

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Every Mother's Advocate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🤝 Non-profit

🤲 Charity

🌍 Social Impact

💰 Grant on 2022-01

Non-profit • Charity • Social Impact

Every Mother's Advocate (ĒMA) is a U. S. -based nonprofit mother-advocacy movement focused on eradicating preventable causes of family separation by connecting mothers in crisis to advocacy and support. ĒMA offers volunteer-driven advocacy, case management, social support, court advocacy, mental health referrals, and community/affiliate partnerships to help families stay together. The organization reports impact metrics (2025) including 2,642 mothers and children served across 16 U. S. cities, a 95% family preservation rate for families served, and engagement of volunteers and partner agencies; it is headquartered in Pompano Beach, FL and receives state appropriation funding under a contract noted on its site.

📋 Description

• Partner with the Director of Program Technology to build, maintain, and prioritize a product roadmap spanning Trellis and new products • Run discovery with staff and end users to define problems before committing to solutions • Write requirements, user stories, and acceptance criteria; define success metrics • Balance day-to-day requests and tickets against roadmap progress • Communicate priorities, trade-offs, and progress to leadership and staff • Develop deep expertise in Trellis, including its data model, workflows, permissions, reporting, and integrations • Prioritize and manage Trellis enhancements, from small fixes to structured development projects • Identify recurring issues and systemic opportunities to improve Trellis • Use AI-assisted development tools to prototype, build, and ship enhancements and integrations • Build Trellis with configurability, documentation, and versioning discipline • Help take two new products from concept through discovery, validated MVP, and launch • Coordinate design, build, and rollout with the Director and external development partners • Serve as a responsive technology resource for staff, resolving or escalating software, access, SaaS, and system issues • Triage, resolve, or escalate Trellis tickets promptly • Support administration of organizational SaaS platforms, including access, permissions, configuration, and maintenance • Coordinate with EMA's managed service provider and technology vendors • Support technology onboarding and offboarding • Create SOPs, user guides, and documentation • Support technology training and enablement

🎯 Requirements

• Approximately 3–5 years of relevant experience • 2+ years in a product management or product owner role with clear ownership of a roadmap and delivery • Track record of taking at least one product from concept to launch (0-to-1) • Ability to run discovery, define problems, write requirements, and set and track success metrics • Substantive, hands-on use of AI in real projects, including automation, prototyping, workflow improvement, integration, or development • Ability to explain the problem, approach, tools, and results of AI use • Experience supporting or administering SaaS platforms • Ability to troubleshoot independently while knowing when to engage outside partners • Strong communication, collaboration, problem-solving, and follow-through • Experience with configurable, multi-tenant, or white-labeled software, or products used by more than one organization (strongly preferred) • Experience working with managed service providers or technology vendors (strongly preferred) • Experience creating SOPs and documentation and leading technology training (strongly preferred) • Experience in mission-driven, nonprofit, or resource-constrained environments (strongly preferred) • Alignment with EMA's mission and values

🏖️ Benefits

• Market competitive pay leveraging Salary.com CompAnalyst data • 403(b) retirement plan with company matching - 50% match for up to 6% • 15 personal days off • Full week off between Christmas and New Year's • 9 additional paid holidays • Option to utilize a work phone separately from a personal phone • Cell phone stipend • Health Reimbursement Arrangement (HRA) of up to $300 towards any medical plan or health expense through Take Command Health • Parental Leave • Bereavement Leave • Life Insurance • Short-term & Long-term Disability Coverage

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