Director of Sales – Customer Success

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evidence-Based Associates

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Evidence-Based Associates is an experienced group of talented, dedicated professionals specializing in implementing and managing programs that address the unique needs of high-risk youth. They provide guidance and technical assistance to public agencies in areas such as juvenile justice, evidence-based programs, and human services. Their mission is to facilitate reform in state-based juvenile justice systems through performance-based contracts, aiming to reduce costs and improve outcomes for youth within the judicial system.

📋 Description

• Lead, coach, and develop Specialty Sales Representatives and Customer Success team members • Establish consistent standards for pipeline discipline, activity, and quota attainment • Propose the sales organization hiring plan, including headcount, sequencing, and role design • Source and interview candidates, with final hiring signoff from the Chief Growth Officer • Partner with the Chief Growth Officer and Enterprise Sales Representatives on deal routing, collaboration rules, and account hand-offs • Own pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management • Partner with the Sales/RevOps Manager on pipeline stages, forecasting logic, activity tracking, reporting, HubSpot, and NetSuite alignment • Identify and implement AI-enabled workflows and automation for prospecting, call preparation, proposals, CRM hygiene, and reporting • Design and lead the transition toward a regional pod model, including commission, territory, and process infrastructure • Support the evolution from a house of brands to a unified One Empower platform • Drive cross-sell and expansion across Empower's seven subsidiary brands • Attend industry conferences and events to build awareness, networking, partnerships, and pipeline • Build onboarding and ramp plans for sales hires • Ensure clean hand-offs from sales to implementation and customer success • Provide pipeline, forecast, hiring, and team-performance updates to the Chief Growth Officer and executive leadership • Represent field sales perspectives in go-to-market, marketing, and product/program feedback

🎯 Requirements

• Bachelor's degree in business, healthcare administration, or a related field; equivalent experience considered • 7+ years of progressive sales experience • 3+ years directly managing and coaching a field or specialty sales team • Experience building or scaling a sales function • Strong pipeline management and forecasting discipline • Hands-on CRM fluency; direct HubSpot experience strongly preferred • Comfort partnering with finance/RevOps on ERP data; NetSuite familiarity a plus • Ability to coach teams selling complex, consultative offerings to multiple buyer types • Excellent coaching, communication, and cross-functional collaboration skills • Direct hiring experience, including sourcing, interviewing, and building business cases • Experience leading or managing customer success, account management, or renewal functions • Experience partnering with RevOps, sales operations, or CRM administrator functions • Track record of introducing AI-enabled tools or workflows adopted by sales representatives • Background check required • Must maintain strict confidentiality and comply with internal data governance policies • Approximately 25–35% travel • Preferred: sector experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal/juvenile justice • Preferred: government and managed care organization selling experience • Preferred: commission plan and territory structure design experience • Preferred: structural transition, brand consolidation, conference representation, AI sales tools, and lean fast-moving organization experience

🏖️ Benefits

• Medical, dental, and vision coverage • Retirement savings • Paid time off and holidays • Life insurance • Remote work arrangement • Travel opportunities for in-person meetings, client engagements, and industry conferences

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