Director, Sales & Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evidence-Based Associates

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Evidence-Based Associates is an experienced group of talented, dedicated professionals specializing in implementing and managing programs that address the unique needs of high-risk youth. They provide guidance and technical assistance to public agencies in areas such as juvenile justice, evidence-based programs, and human services. Their mission is to facilitate reform in state-based juvenile justice systems through performance-based contracts, aiming to reduce costs and improve outcomes for youth within the judicial system.

📋 Description

• Lead, coach, and develop Specialty Sales Representatives and Customer Success team members • Propose the sales hiring plan, including headcount, sequencing, and role design • Source and interview candidates, with final hiring signoff from the Chief Growth Officer • Partner with the Chief Growth Officer and Enterprise Sales Representatives on collaboration rules, deal routing, and account hand-offs • Own pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management • Partner with Sales/RevOps on pipeline stages, forecasting logic, activity tracking, reporting, HubSpot, and NetSuite alignment • Identify and implement AI-enabled workflows and automation across prospecting, call preparation, proposal generation, CRM hygiene, and reporting • Design and lead the transition toward a regional pod model • Help shape One Empower's unified market-facing brand • Drive cross-sell and expansion across Empower's seven subsidiary brands • Attend key industry conferences and events • Build onboarding and ramp plans for sales hires • Partner with Implementation Success and Program Delivery on sale-to-implementation hand-offs • Provide pipeline, forecast, team-performance, hiring, and pod-transition updates to the Chief Growth Officer and executive leadership • Represent field sales perspectives in go-to-market, marketing, and product/program feedback

🎯 Requirements

• Bachelor's degree in business, healthcare administration, or a related field; equivalent experience considered • 7+ years of progressive sales experience • 3+ years directly managing and coaching a field or specialty sales team • Experience in healthcare, behavioral health, human services, or a public-sector-adjacent environment ideally • Demonstrated success building or scaling a sales function • Strong pipeline management and forecasting discipline • Hands-on CRM fluency; direct HubSpot experience strongly preferred • Comfort partnering with finance/RevOps on ERP data; NetSuite familiarity a plus • Ability to coach teams selling complex, consultative offerings to multiple buyer types • Excellent coaching, communication, and cross-functional collaboration skills • Direct hiring experience, including sourcing, interviewing, and building candidate business cases • Experience leading or managing customer success, account management, or renewal functions • Experience partnering with RevOps, sales operations, or CRM administrator functions • Genuine enthusiasm for AI and modern sales tools, with experience introducing adopted tools or workflows • Behavioral health, evidence-based programs, child and family services, human services, education, or criminal/juvenile justice experience preferred • Government/MCO sales experience preferred • Commission plan and territory structure experience preferred • Structural transition, brand consolidation, conference representation, AI-enabled sales tools, and lean fast-moving organization experience preferred • Successful background check required • Must maintain strict confidentiality and comply with internal data governance and confidentiality policies • Ability to work remotely with prolonged sitting and extended use of a computer, keyboard, and video-conferencing tools • Travel approximately 25–35% of the time

🏖️ Benefits

• Medical, dental, and vision coverage • Retirement savings • Paid time off and holidays • Life insurance • Reasonable accommodations for qualified individuals with disabilities in accordance with the ADA

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