Director, Sales & Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

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Evidence-Based Associates

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Evidence-Based Associates is an experienced group of talented, dedicated professionals specializing in implementing and managing programs that address the unique needs of high-risk youth. They provide guidance and technical assistance to public agencies in areas such as juvenile justice, evidence-based programs, and human services. Their mission is to facilitate reform in state-based juvenile justice systems through performance-based contracts, aiming to reduce costs and improve outcomes for youth within the judicial system.

📋 Description

• Lead, coach, and develop Specialty Sales Representatives and Customer Success team members • Propose the sales organization hiring plan, including headcount, sequencing, and role design • Source and interview candidates, with final hiring signoff from the Chief Growth Officer • Partner with the Chief Growth Officer and Enterprise Sales Representatives on collaboration rules, deal routing, and account hand-offs • Own pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management • Partner with the Sales/RevOps Manager on pipeline stages, forecasting logic, activity tracking, reporting, HubSpot, and NetSuite alignment • Identify and implement AI-enabled workflows and automation for prospecting, call preparation, proposals, CRM hygiene, and reporting • Design and lead the transition toward a regional pod model • Build commission, territory, and process infrastructure for the pod model • Support the evolution from a house of brands to a unified One Empower platform • Drive cross-sell and expansion across Empower's seven subsidiary brands • Attend industry conferences and events to build brand awareness, partnerships, and pipeline • Build onboarding and ramp plans for sales hires • Partner with Implementation Success and Program Delivery on sale-to-implementation hand-offs • Provide pipeline, forecast, team-performance, hiring, and pod-transition updates to the CGO and executive leadership • Represent field sales perspectives in go-to-market, marketing, and product/program feedback

🎯 Requirements

• Bachelor's degree in business, healthcare administration, or a related field; equivalent experience considered • 7+ years of progressive sales experience • 3+ years directly managing and coaching a field or specialty sales team • Experience in healthcare, behavioral health, human services, or a public-sector-adjacent environment ideally • Demonstrated success building or scaling a sales function • Strong pipeline management and forecasting discipline • Hands-on CRM fluency; direct HubSpot experience strongly preferred • Comfort partnering with finance/RevOps on ERP data; NetSuite familiarity a plus • Ability to coach teams selling complex, consultative offerings to multiple buyer types • Excellent coaching, communication, and cross-functional collaboration skills • Direct hiring experience, including sourcing, interviewing, and building business cases • Experience leading or managing a customer success, account management, or renewal function • Experience partnering with RevOps, sales operations, or a CRM administrator function • Genuine enthusiasm for AI and modern sales tools, with a track record of introducing adopted tools or workflows • Successful background check required • Must maintain strict confidentiality and comply with Empower's internal data governance and confidentiality policies • Remote computer-based work involving prolonged sitting and extended computer, keyboard, and video-conferencing use • Travel approximately 25–35% of the time • Preferred: experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal/juvenile justice markets • Preferred: government and managed care organization selling experience • Preferred: commission plan and territory structure design experience • Preferred: experience leading structural sales-team transitions • Preferred: brand or portfolio consolidation experience • Preferred: conference representation experience • Preferred: hands-on AI-enabled sales tools experience and responsible adoption judgment • Preferred: experience in lean, fast-moving commercial organizations

🏖️ Benefits

• Medical, dental, and vision coverage • Retirement savings • Paid time off and holidays • Life insurance • Remote work arrangement • Travel opportunities for in-person meetings, client engagements, and industry conferences • Reasonable accommodations for qualified individuals with disabilities in accordance with the ADA

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