Technical Account Manager

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evinced

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

💼 Consulting

💰 $37.5M Series B on 2022-06

Artificial Intelligence • Consulting

Evinced is the rapidly-growing technology leader in digital accessibility software, helping enterprises make their web and mobile offerings accessible to everyone. Its AI-enabled products save developer time and reduce risk via proprietary discovery and analysis algorithms that integrate directly into software development pipelines.

📋 Description

• Own the technical relationship with a portfolio of strategic customers as their trusted advisor and technical champion • Own onboarding and time-to-value by building and executing customer onboarding plans with Sales and Solutions Engineers • Drive product adoption and utilization • Troubleshoot complex issues with Support on tickets and bugs • Conduct QBRs, user interviews, customer on-sites, demos, and training sessions • Partner with enterprise Account Executives on customer outcomes, expansion, and renewal • Provide technical guidance on Evinced's accessibility solutions • Influence product direction through real-world customer feedback

🎯 Requirements

• 3+ Years experience in B2B SaaS, with Fortune 1000 enterprise customers • Able to manage multiple high-priority accounts with a proactive, solutions-first approach • Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments • Strong technical communicator with deep customer-facing experience, able to simplify complex concepts for both developers and executives • Able to tell a data-backed value story — usage, adoption, and ROI — and present it to senior customer stakeholders • Willingness to travel for customer onsites/conferences and internal meetings • Ability to understand code and work across multiple development environments • Strong web and mobile technical knowledge, including testing frameworks like Selenium, Playwright, Appium, and Espresso; CI/CD pipelines and accessibility knowledge is a plus