Advisor

🔥 0 minutes ago

🏄 California, New York, +4 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $76.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Evolve

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

Travel • Hospitality • Marketplace

Evolve is a vacation rental company that provides a seamless booking experience for travelers seeking private, professionally-cleaned rental homes. With a focus on hospitality, they offer 24/7 guest support and guarantee the best rates on vacation rentals. Evolve also ensures customer satisfaction with a 'Rest Easy' promise, addressing any issues that may arise. The company offers a wide variety of rental properties, including homes with specific features like pools, pet-friendliness, and proximity to popular destinations such as ski slopes and beaches. Evolve also supports the community through its Building Hospitality program and provides services for homeowners to start, manage, and grow their rental businesses.

📋 Description

• Manage and retain a high‑value book of ~200 Evolve listings. • Build strong, strategic relationships that reduce churn and drive long‑term partnership value. • Act as a performance expert by delivering clear, data‑driven insights on property and portfolio performance. • Serve as a trusted, go‑to resource for owners - providing support, strategic guidance, and growth recommendations. • Proactively identify opportunities to improve owner performance and experience. • Cross‑sell Evolve services to maximize portfolio value while staying current on industry trends and market dynamics. • Increase NPS and LTV through upsells such as management tier upgrades, expanded availability, amenity improvements, and additional properties. • Provide market and property analysis to help owners identify opportunities to expand their portfolios with Evolve. • Conduct monthly and quarterly performance reviews to align on goals, insights, and next steps. • Collaborate cross‑functionally with internal teams to deliver a seamless, high‑quality owner experience. • Stay informed on the short‑term rental industry trends to advise owners on potential impacts to their business

🎯 Requirements

• 3+ years of account management experience, ideally in a high‑touch or strategic environment. • Background in travel or hospitality (preferred). • Exceptional active listening skills with the ability to simplify complex concepts. • Highly adaptable and comfortable navigating a fast‑changing environment. • Strong verbal and written communication skills. • Analytical, organized, and detail‑oriented with a data‑driven mindset. • Competitive, goal‑oriented, and motivated by measurable impact. • Strategic thinker with strong problem‑solving abilities. • Direct, clear communicator who builds trust quickly. • Willingness to go above and beyond for both colleagues and owners.

🏖️ Benefits

• Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. • 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. • Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. • Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. • Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. • World-class onboarding programs, learning, and development resources to help you grow your impact. • Employee Resource Groups celebrating our diverse communities at Evolve.