Engagement Technician

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Provide an exceptional customer service experience in a phone-based environment. • Answer a high volume of inbound calls from current patients. • Resolve patient questions as an ExactCare expert. • Place outbound calls to patients to create, maintain or update their medication profiles. • Effectively assist with patient questions over the phone. • Work through current case queues to problem solve for patient care issues. • Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf. • Perform claim adjudication and auditing duties. • Maintain patient records with strong attention to detail and confidentiality. • Utilize sound drug knowledge to receive prescription authorizations, clarifications or transfers. • Process prescription information with speed and accuracy. • Place welcome calls to newly onboarded patients. • Partner with technicians and pharmacists to onboard new patients successfully. • Embody AnewHealth’s Core Values in all communications and interactions.

🎯 Requirements

• High school diploma / GED • Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) • Maintain a current pharmacy technician registration with State Board of Pharmacy • Must be 18+ years of age • Prior experience in a pharmacy setting • Comfortable working in a phone-based environment • Ability to work independently • Self-motivated and goal oriented • Exceptional customer service skills • Thorough drug knowledge • Pharmacy billing knowledge • Knowledge of appropriate processes in taking prescriptions, clarifications and transfers • Ability to utilize computer equipment, technology and work within multiple software programs • Strong prioritization and organizational skills. • Maintain a high degree of confidentiality. • Passion to help people and enrich their lives. • Ability to overcome objections • Ability to think critically and document pertinent details in a compliant manner.

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays