Implementation Manager

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Lead the end-to-end implementation process for new and transitioning clients from contract execution through go-live and transition to ongoing support. • Develop, maintain and manage comprehensive implementation project plans, timelines, milestones and deliverables. • Coordinate implementation activities across multiple internal departments to ensure readiness for client onboarding. • Monitor project progress, identify implementation risks and proactively develop mitigation strategies. • Manage multiple concurrent implementations while maintaining high levels of accuracy, organization and client satisfaction. • Facilitate implementation status meetings and provide regular updates to internal and external stakeholders. • Serve as the primary point of contact for clients throughout the implementation process. • Guide clients through onboarding requirements and provide consultation regarding implementation activities, timelines and expectations. • Maintain a high level of client satisfaction by providing proactive communication and timely issue resolution. • Coordinate implementation activities related to plan configuration, pharmacy and prescriber network setup, eligibility processes, reporting requirements, data validation and operational readiness.

🎯 Requirements

• Associate’s degree or equivalent experience • Minimum of 5 years of experience in healthcare, health insurance, pharmacy benefit management (PBM), managed care or a related field • Minimum of 3 years of experience managing implementations, projects, client onboarding initiatives or complex operational processes • Preferred: PBM, Medicare Part D, PACE, managed care or health plan experience • Preferred: Certified Pharmacy Technician (CPhT), a plus • Preferred: Experience implementing healthcare technology, benefit administration, claims processing or related healthcare services • Preferred: Project Management certification (PMP, CAPM or equivalent), a plus • Demonstrated experience coordinating cross-functional projects with multiple stakeholders. • Knowledge of healthcare operations, claims processing, pharmacy benefit management or managed care environments. • Understanding of Medicare Part D, Medicaid, PACE or other government healthcare programs. • High level of professionalism, discretion and confidentiality. • Proficiency with Microsoft Office applications and project tracking tools.

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays