Senior Workforce Capacity Analyst

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Support workforce planning activities through development and maintenance of staffing models, forecasts, and capacity analyses • Analyze staffing gaps, labor utilization, hiring plans, transfers, and workforce trends • Assist with monthly, quarterly, and annual workforce planning processes • Validate workforce assumptions and ensure planning models accurately reflect operational needs • Monitor staffing performance against budgeted and planned targets • Develop, maintain, and automate recurring workforce and operational reporting • Produce analyses that identify trends, risks, opportunities, and performance drivers • Create dashboards, scorecards, and visualizations to support operational and leadership decision-making • Ensure data accuracy and integrity across workforce planning and reporting processes • Support ad hoc reporting and analytical requests from operational leadership • Identify opportunities to streamline reporting, improve efficiency, and reduce manual effort • Develop and maintain automated reporting tools and analytical solutions • Document processes, methodologies, and reporting standards • Partner with technology and operational teams to improve access to workforce and operational data • Assist with project tracking, readiness assessments, staffing analyses, and implementation planning • Provide analytical support for special projects and organizational priorities • Coordinate data collection, validation, and reporting for cross-functional initiatives • Serve as a trusted analytical resource for Workforce Capacity Management and operational leadership • Present findings and recommendations in a clear and concise manner • Collaborate effectively across departments to support workforce and operational objectives • Demonstrate ownership, accountability, and responsiveness in support of business needs

🎯 Requirements

• High school diploma/GED required • 3+ years of experience in workforce planning, business analytics, operations analytics, reporting, or a related analytical role • Experience with Power BI, Tableau, SQL, or other reporting and visualization tools • Experience with automation and workflow tools such as Microsoft Power Automate, Power Apps, or similar technologies • Experience in healthcare, pharmacy operations, call center operations, or other high-volume operational environments • Knowledge of workforce planning, forecasting, capacity management, or labor analytics, supporting operational or executive reporting processes • Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, data analysis, and reporting • Strong analytical, problem-solving, and organizational skills • Ability to manage multiple priorities and deadlines in a fast-paced environment • Strong written and verbal communication skills.

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays