Supervisor, Engagement

Job not on LinkedIn

🔥 8 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Supervisor the day to day operations of our engagement call center with accountability to key performance indicators such as service and quality • Evaluating performance and providing feedback • High attention to detail • Demonstrate positive work environment and the ability to resolve issues • Showcases the capacity to effectively multi-task and delegate assignments based on department work load • Ability to prepare, monitor and follow up with workflows, scheduling and other activities • Demonstrates superior written and verbal skills to collaborate with internal partners • Execute continuous improvement initiatives • Ability to lead teams through a fast paced and evolving environment

🎯 Requirements

• 1+ years of prior supervisory experience required • Previous call center experience preferred • Proven track record of leading teams in fast paced environment • Goal oriented and ability to work independently • Exceptional verbal and written communication • Exceptional attendance record and ability to be flexible

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays