Associate Clinical Experience Analyst – Customer Service Representative

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🔥 12 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $48k - $56k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Exact Sciences

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

🧬 Biotechnology

🔬 Science

Healthcare Insurance • Biotechnology • Science

Exact Sciences is a global leader dedicated to the fight against cancer. Headquartered in Madison, Wisconsin, Exact Sciences focuses on developing and marketing advanced cancer screening and diagnostic tests that help prevent cancer, detect it earlier, and guide treatment. The company is deeply committed to its mission of eradicating cancer and the suffering it causes, driven by values of innovation, integrity, teamwork, accountability, and quality. It fosters an inclusive culture and offers diverse teams opportunities to make a meaningful impact in the lives of individuals worldwide by advancing cancer detection technologies.

📋 Description

• Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries • Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio • Provides product-specific clinical training, including content creation and collaboration with training teams • Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements • Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions • Investigates escalations to identify process gaps and recommends retraining or workflow adjustments • Documents all information according to standard operating procedures

🎯 Requirements

• Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day • Ability to work weekdays, nights and/or weekends and overtime as needed

🏖️ Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time) • paid leave for parents and caregivers • retirement savings plan • wellness support • health benefits including medical, prescription drug, dental, and vision coverage