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Client Coordinator

đź•’ Yesterday

🇺🇸 United States – Remote

đź’µ $16 - $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Logo of ExamWorks

ExamWorks

5001 - 10000 employees

Founded 2008

🏥 Healthcare

đź’Ľ Consulting

⚖️ Legal

Healthcare • Consulting • Legal

ExamWorks is a leading provider of independent medical examinations and peer reviews, specializing in services such as bill reviews, Medicare compliance, and document management. With a robust portfolio that includes agile development and enterprise platform solutions, ExamWorks ensures efficient workflow enhancements and compliance auditing across healthcare sectors. The company supports a network of physicians and offers customized services for the management of medical records and claims, prioritizing reliability for clients in various communities.

đź“‹ Description

• Handle and respond promptly to client and client-representative inquiries about questions, report status, concerns, and information requests • Enter and retrieve client or claimant information using appropriate systems and databases • Maintain daily contact with the QA department regarding workflow and pending report status • Contact providers for assignment and update the database • File and archive open and closed cases • Verify client information and document client-specific guidelines, rules, and information in the system • Work independently and with team members to address questions, document issues, and return cases promptly • Direct calls to other departments as needed • Perform clerical duties including typing, filing, emailing, and proofreading • Assist with customer complaints and quality assurance issues • Notify management of report issues or concerns • Ensure practices comply with state and federal safety and legal regulations • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Minimum one-year clerical experience; or equivalent combination of education and experience preferred • Experience in a medical office or insurance industry preferred • Knowledge of Microsoft Word, Outlook, Excel, and the Internet • Ability to be trained on and adhere to HIPAA regulations and compliance standards • Ability to follow management directions accurately • Accuracy, thoroughness, responsibility for quality of work, and initiative to identify improvements • Exceptional communication skills • Ability to work independently, prioritize work activities, and use time efficiently • Monday through Friday, 11:30am–8:00pm EST schedule, with occasional weekends and holidays as business needs require

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Paid time off • 401(k) • 100% remote, work-from-home position

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