Senior Account Manager – Sports & Gaming

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $2M Venture Round on 2015-01

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

📋 Description

• Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers). • Develop and execute account growth strategies aligned with client priorities and EXL’s offerings. • Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams. • Drive revenue growth through expanding existing accounts with new solutions and services. • Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure. • Lead proposal development, commercial negotiations, and deal closures. • Meet or exceed quarterly and annual sales targets. • Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies. • Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges. • Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation. • Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs. • Monitor client satisfaction and proactively address any issues or risks. • Translate client feedback into actionable improvements for EXL teams. • Work closely with EXL’s capability leaders across Analytics, AI, Data Management, Digital Engineering, F&A, and Operations. • Support solution development and go-to-market strategy for Sports & Gaming vertical. • Contribute to thought leadership, case studies, and client presentations.

🎯 Requirements

• 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries. • Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage. • Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption. • Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred. • Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field). • Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations. • Strong communication and presentation skills with the ability to deliver at the executive level. • Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction. • Willingness to travel (30–40%) to client locations, league offices, and major events. • Bachelor’s degree required; MBA or equivalent preferred.