Training Manager – Premium Audit

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Lead the day-to-day delivery and administration of Premium Audit training programs • Oversee new-hire training and prepare employees for transition into operations • Coordinate operational training for new-client implementations • Manage refresher and remedial training based on operational needs • Develop and maintain training schedules, resources, and delivery plans • Maintain and administer training curricula, materials, job aids, and supporting documentation • Update training when operational procedures or requirements change • Promote consistency in training content and delivery across the Premium Audit organization • Partner with operational subject matter experts to align training with current business practices • Provide day-to-day leadership, coaching, and support to trainers • Establish expectations for effective and consistent training delivery • Support trainer knowledge and facilitation development • Monitor training completion and effectiveness • Maintain training metrics and reporting • Identify trends, skill gaps, and opportunities for additional training or reinforcement • Continuously improve training programs using feedback and results • Partner with Premium Audit Operations leaders on training needs and priorities • Coordinate training for client onboarding, operational changes, and employee development • Serve as a primary coordination point between Training and Operations for day-to-day training needs

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant professional experience • Experience in training, learning and development, operations, insurance, premium audit, or a related field • Prior experience leading training programs, trainers, or operational teams • Strong facilitation, coaching, and presentation skills • Strong organizational and project-management skills with the ability to manage multiple training priorities • Ability to translate operational processes and requirements into clear, practical learning content • Strong written and verbal communication skills • Ability to build effective partnerships across Training and Operations • Comfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve • Must be based in the United States; territory is Remote USA

🏖️ Benefits

• Total rewards offered; details provided via EXL US Careers and Benefits link • Work from home / remote work arrangement