VP of Client Success – Program Director, Healthcare

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $180k - $250k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Lead complex programs for US healthcare clients across payer, provider, PBM, life sciences, and government program organizations • Serve as the primary delivery voice for EXL Health teams and coordinate cross-functional activities • Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across care management, case management, utilization management, and population health solutions • Align services and solutions with client objectives, service-level commitments, and healthcare program outcomes • Liaise between clients, business programs, and executive leadership; provide updates, address concerns, and shape recommendations • Translate client requests into workplans, tactical next steps, executive-ready decisions, and cross-functional action plans • Hold delivery teams accountable for implementation, adoption, operational performance, quality, compliance readiness, client satisfaction, and growth outcomes • Develop and maintain understanding of EXL Health’s healthcare portfolio, client base, and platform solutions • Collaborate with executive leadership to prioritize initiatives improving outcomes, value-based care, administrative efficiency, and growth • Coordinate with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams • Develop and manage program budgets; monitor financial performance and implement corrective actions • Identify risks, develop mitigation strategies, and monitor regulatory, market, interoperability, privacy, security, and client factors • Establish and assess operational, financial, clinical, quality, adoption, compliance, and client satisfaction KPIs • Prepare and present executive reports and client updates • Lead, mentor, and oversee program/project managers, coordinators, and other staff • Cultivate relationships with clients, vendors, partners, and internal stakeholders • Create collateral, presentations, business reviews, and value-proposition materials • Participate in client meetings and provide healthcare domain, platform delivery, and analytics expertise • Educate internal teams and customers on solution capabilities, implementation, workflow impact, reporting, adoption, and business value • Drive adoption, workflow optimization, and outcome realization

🎯 Requirements

• 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations • 15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization • Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs • Experience with Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care • Experience managing programs for a diverse US healthcare client base • Experience with healthcare data domains including claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data • Familiarity with analytics, reporting, interoperability, and data governance expectations • Working knowledge of US healthcare compliance, privacy, security, HIPAA, data protection, audit readiness, and secure platform delivery practices • Excellent executive communication, client-facing presentation, and stakeholder management skills • Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms • Experience working with global, multi-cultural, and diverse teams across different time zones • Bachelor's degree in business administration, management, or related field; advanced degree preferred • Willingness to travel 25%, more if required by business objectives • US Citizenship status is required • Must be able to obtain DOD Security Clearance • Sales enablement or similar experience is a plus • Preferred skills include healthcare domain expertise, business acumen, ownership, adaptability, and cross-functional collaboration

🏖️ Benefits

• Base salary range of USD $180,000–$250,000 per year • Benefits information provided via EXL Health’s careers and benefits website

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