EXOCEL BIO
51 - 200 employees
🧬 Biotechnology
💄 Beauty
🧘 Wellness
Biotechnology • Beauty • Wellness
EXOCEL BIO is a biotechnology company revolutionizing aesthetic beauty through its innovative Extracellular Vesicles (EVs) technology platform. Its premier product, Exovex, is derived from natural sources and is crafted using high-quality exosomes designed to enhance the natural beauty and vitality of hair and skin. Focused on authentic, fully active exosomes free from chemicals and additives, Exocel Bio is at the forefront of cosmetic science, researching the potential for topical applications in enhancing appearance post-cosmetic procedures. Operating under rigorous manufacturing standards, the company ensures each batch of exosomes meets high-quality benchmarks for use in various fields, including medical and veterinary research.
Customer Support Specialist
Job not on LinkedIn
🕒 May 26
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EXOCEL BIO
51 - 200 employees
🧬 Biotechnology
💄 Beauty
🧘 Wellness
Biotechnology • Beauty • Wellness
EXOCEL BIO is a biotechnology company revolutionizing aesthetic beauty through its innovative Extracellular Vesicles (EVs) technology platform. Its premier product, Exovex, is derived from natural sources and is crafted using high-quality exosomes designed to enhance the natural beauty and vitality of hair and skin. Focused on authentic, fully active exosomes free from chemicals and additives, Exocel Bio is at the forefront of cosmetic science, researching the potential for topical applications in enhancing appearance post-cosmetic procedures. Operating under rigorous manufacturing standards, the company ensures each batch of exosomes meets high-quality benchmarks for use in various fields, including medical and veterinary research.
📋 Description
• Develop and maintain strong relationships with MedSpa and Dermatology clients. • Provide top-notch customer support via various channels including phone, email, and social media. • Oversee customer order management, including tracking and updates. • Handle customer complaints, providing appropriate solutions and follow-up. • Maintain detailed records of customer interactions and process accounts. • Collaborate with internal teams to ensure a seamless customer experience. • Engage customers for feedback on services and make suggestions for improvement.
🎯 Requirements
• High school diploma or equivalent; further education is a plus. • Experience in customer service, with strong telephone etiquette. • Proficient in data entry, CRM systems, and Microsoft Office Suite. • Excellent communication skills, multitasking ability, and adaptability to different personalities. • Flexible work hours, with a mix of office and remote work.
🏖️ Benefits
• A dynamic work environment with hands-on training. • Exposure to innovative science and technologies. • Comprehensive benefits package, including health insurance.
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