Contact Center Architect

🕒 November 11, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 69%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Expand and Reach Solutions

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2 - 10 employees

Founded 2023

💼 Consulting

🤝 B2B

📣 Marketing

Consulting • B2B • Marketing

Expand and Reach Solutions (XnR) is a growth and go-to-market consulting firm that helps companies close the gap between ambition and execution. XnR offers market-entry and GTM planning, positioning and messaging, demand generation and ABM, content and campaign execution, fractional/embedded marketing leadership, and hands-on operational support—including finance, HR, and local compliance workstreams—to help clients enter new markets, build pipeline, and scale teams across North America and Latin America. The firm emphasizes senior guidance plus hands-on execution and embeds operators with client teams for as-long-as-needed engagements.

📋 Description

• Design and lead Amazon Connect implementations from discovery to deployment • Conduct business process reviews, ROI analyses, and architecture planning sessions • Create solution blueprints for voice, chat, and omnichannel experiences • Lead technical teams to deliver projects aligned with client and industry best practices • Collaborate with stakeholders to ensure business and technical alignment • Mentor developers and support engineers to ensure project success • Advocate for innovation and cloud adoption within contact center ecosystems

🎯 Requirements

• 5+ years designing and implementing cloud-based contact center solutions • Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services • Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing • Excellent communication and client engagement skills • Experience leading technical delivery teams and enterprise-scale projects • AWS Solution Architect certification (Associate or Professional) required • Salesforce Administrator certification preferred • Pre-sales or solution consulting experience preferred • Advanced English proficiency (C1 ideal)

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