Air Export Agent

🔥 0 minutes ago

🐎 Kentucky – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 11%

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Logo of Expeditors

Expeditors

10,000+ employees

Founded 1979

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Expeditors is a global logistics company that specializes in supply chain solutions, customs brokerage, and transportation services. Leveraging advanced technology and exceptional customer service, Expeditors offers tailored solutions to optimize logistics processes across various industries. The company prides itself on its ability to provide real-time visibility and data integration, helping clients manage their supply chains efficiently and effectively.

📋 Description

• Assist Manager and Supervisor with all aspects of the Air Export Department • Ensure proper and timely movement of freight and provide exceptional customer service • Ensure smooth and timely freight process flow • Prepare documents for international transportation • Coordinate and negotiate rates with contracted vendors to procure space and services • Ensure accurate and timely client and vendor billing • Perform accurate and timely data entry into the operating system • Arrange customers’ international export shipments • Ensure compliance with internal policies, Operational Process Standards, government regulations, and customer requirements • Improve department process efficiency and follow customer standard operating procedures • Work with the team to meet KPI standards • Monitor shipment reports to ensure customer satisfaction • Support overseas communications • Review Stat 1 and operational reports and update event codes • Audit files and help meet operating process standards • Build and maintain relationships with vendors and customers • Evaluate vendors and develop corrective action plans where needed • Monitor accounts payable and intercompany accounting discrepancies • Respond to information requests and assist with competitive pricing • Participate in transitioning new business and updating existing business • Assist in retention calls and complete customer reviews • Develop and mentor team members • Allocate workloads during peak activity or staff absence • Mentor agents and support team training requirements • Communicate department goals and expectations • Promote productivity tools and implement system changes • Suggest system and process improvements • Promote the company’s cultural attributes

🎯 Requirements

• 2 years of industry specific qualification (country specific) • Good market and product knowledge • Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results • Pro-active, strong organizational skills • Good computer skills (Excel, Word) • Hazardous Materials certification (preferred) • Fluent in English

🏖️ Benefits

• Paid Vacation • Holiday time • Sick Time • Medical health plan • Life Insurance • Employee Stock Purchase Plan • Training and Personnel Development Program • Growth opportunities within the company • Employee Referral Program • Bonus

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