Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $93.9k - $136.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Ensure assigned accounts realize maximum technical value from Expel's service, enabling retention and growth through technical consultation, service integration, and hands-on problem solving • Build strong relationships with security practitioners and technical leaders, driving platform adoption and integrations into their security ecosystem • Deliver technical depth and expertise that frees Customer Success Managers to focus on strategic relationships • Own technical response coordination with customers when incidents occur • Help customers mature their use of Expel over time, expanding integrations and optimizing configuration

🎯 Requirements

• 5+ years of security industry experience, majority in consultative customer-facing roles • Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies • Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting) • Understanding of enterprise security operations and the challenges security teams face • Strong consultative skills; leads with listening, understands customer context before recommending solutions • Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors.

🏖️ Benefits

• unlimited PTO (which we model and encourage) • work location flexibility • up to 24 weeks of parental leave • excellent health benefits