Technical Account Manager

🕒 June 27

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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ABOUT YOU

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

ABOUT YOU is one of the fastest growing e-commerce companies in Europe, focusing on providing a personalized and inspiring fashion shopping experience through digital channels. Founded in Hamburg and recognized as the city's first unicorn company in 2018, ABOUT YOU offers over 2,000 brands and more than 400,000 products online, serving millions of customers across multiple markets. Beyond retail, it operates a B2B unit offering flexible API solutions and native advertising opportunities for partners. The company is committed to empowering personal expression through fashion and continues to expand its global reach.

📋 Description

• Own and manage 5-10 enterprise customer relationships from a technical perspective • Act as trusted advisor for platform usage, integration best practices, and architecture decisions • Translate complex customer requirements into actionable feature requests and influence the product roadmap • Map business needs to product features and drive proactive adoption • Coordinate technical escalations with solution engineering, support, and product teams • Lead technical QBRs, integration reviews, and roadmap alignment workshops • Monitor platform health, usage, and KPIs, recommending improvements

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native) • Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks • Nice To Have Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

🏖️ Benefits

• Flexible working times • 40% discount on our ABOUT YOU online shop • Fresh fruits + drinks everywhere • Language courses (German & English) • Free sports courses & reduced price for Wellpass membership • Subsidized public transportation ticket • Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage • Modern office in the city center of Hamburg • International working environment and English as company language • Agile work environment and cross-functional teams • Dog-friendly office • Professional training • Company pension plan • Help in relocation and VISA process (Benefits may vary depending on location)