Senior Technical Account Manager

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Veriff

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🔐 Security

📋 Compliance

💸 Finance

💰 $100M Series C on 2022-01

Security • Compliance • Finance

Veriff is a company that specializes in identity verification services. They provide technology to help businesses verify the identities of their users online, ensuring compliance, security, and trust. Their services are essential for industries where secure and reliable user identification is needed, such as finance, banking, and online marketplaces. Veriff's innovative solutions help prevent fraud and enhance user experience through seamless identity verification processes.

📋 Description

• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met • Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives • Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams • Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications • Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time • Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions • Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership. • Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.

🎯 Requirements

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company • Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience) • Fluency in English • Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders. • Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment. • Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management. • Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

🏖️ Benefits

• Stock options that ensure you share in our success • Learning and Development and Health & Sports budgets that you are free to tailor to your own needs • Medical insurance to ensure you're feeling great physically and mentally • 1 day off per year for volunteering activities