Client Support Analyst, Healthcare Revenue Cycle

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $64k - $110.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly • Participate in project management and oversight • Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams • Troubleshoot and escalate complex issues to technical and product resources with the appropriate information to resolve customer inquiries • Lead technical troubleshooting sessions with customers and internal technical teams • Maintain ownership of customer communication and follow-up when issues are escalated to product development teams • Use prior knowledge, experience and tools available to provide solutions • Stay current on product offerings and training, development and provide feedback on our tools and customer experience to improve our products • Communicate with customers regarding support cases • Manage all client related issues through Client Relationship Management tool (CRM) – Salesforce • Manage and troubleshoot customer and user configurations • Educate and empower customers to maximize use of products, tools, and services • Monitor system status and health of the products • Maintain internal and external Knowledge Database (KCS, Knowledge Center Solutions) and use to assist troubleshooting • Leverage every customer as an opportunity to strengthen the relationship between the customers and the Experian brand

🎯 Requirements

• 2 years' experience in an analytical role, along with supporting clients • 2 years' experience in the healthcare IT industry is beneficial, but not required • 2 years' experience reading 837 and CSV remittance files, is beneficial, but not required • Bachelor's degree in Business, Healthcare Management, or related field is beneficial, but not required • Assist the team with holiday coverage as operationally needed and is managed on a rotational basis

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays