Regional Technical Support

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🔥 6 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $33 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Canon USA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔧 Hardware

🛒 Retail

📱 Media

Hardware • Retail • Media

Canon USA is a leading provider of imaging and printing solutions, specializing in cameras, printers, and related accessories. The company offers a wide range of products including digital cameras, camcorders, printers, and scanners, catering to both consumer and business markets. Canon USA is committed to innovation and quality, providing extensive support and resources for its users across various photography and printing applications.

📋 Description

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow. • Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources. • May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently. • Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention. • Manages regional FCO database to ensure compliance and timely installation/disposition. • Works closely with the Product support group on information sharing and best practice implementation. • Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

🎯 Requirements

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience. • Associate's degree in mechanical or electronics, or equivalent experience. • Printer knowledge and testing and/or diagnostic applications. • Ability to achieve customer satisfaction and loyalty. • Ability to create solutions for high-level problems. • Good writing, speaking and listening skills. • Exhibits initiative and self-starting behaviors. • Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies. • Generally available for work 24 hours a day, 7 days a week. • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. • Technical certifications such as A+, Network+, MCSE desired. • Must have commercial print production technical repair experience, Canon preferred.

🏖️ Benefits

• Employee referral bonus • Employee discounts • “Dress for Your Day” attire program (casual is welcome, based on your job function) • Volunteer opportunities to give back to our local community • Swag! A Canon welcome kit and official merch you can’t get anywhere else • Health insurance • 401(k) Savings Plan • Discretionary profit sharing • Discretionary success sharing • Educational assistance • Recognition programs • Vacation