Dental CAD/CAM Support Technician

🕒 June 22

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Provide technical support for dental CAD/CAM systems and equipment • Troubleshoot hardware and software issues remotely • Train users on digital dental workflows and software • Support workflow optimization and case production processes • Manage support tickets and document resolutions • Assist customers with basic software setup and updates • Answer customer questions and provide guidance on system use • Escalate complex technical issues to senior team members when needed • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent professional and communication skills • Experience with CAD/CAM dental software (Exocad, 3Shape, or similar) • Knowledge of dental milling, 3D printing, and digital dental workflows • Understanding of dental anatomy, zirconia, Polymethyl Methacrylate (PMMA), and implant restorations • Experience in technical support, troubleshooting, or customer service • Strong organizational, time-management, and problem-solving skills • Comfortable with dental technology and equipment • Organized, detail-oriented, and able to work independently in a remote environment • Experience in a dental lab or CAD/CAM environment preferred • Certified Dental Technician (CDT) certification or equivalent experience preferred • Familiarity with implant workflows and digital dentistry technologies • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment • Ability to quickly learn new systems, software, and workflows • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities.

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Great work environment with potential for growth