Tier 2 Support Engineer

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $60k - $80k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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iXsystems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🔧 Hardware

🏢 Enterprise

☁️ SaaS

💰 $2M Venture Round on 2009-09

Hardware • Enterprise • SaaS

iXsystems is a company that specializes in providing comprehensive storage and server solutions driven by open source technology. They offer a variety of storage products under the TrueNAS brand, including the TrueNAS Mini, R-Series, F-Series, H-Series, and M-Series, as well as TrueCommand for management. Their products cater to both general storage needs and high-density GPU servers, providing support through customer portals and a network of resellers and technology partners. iXsystems values a strong community presence, offering resources such as blogs, case studies, and solution guides. Their commitment to open source and community engagement sets them apart in the tech industry.

📋 Description

• Support the deployment and troubleshooting of TrueNAS solutions for customers • Provide technical expertise to the Support Team for issues raised in the field • Triage, routing, and escalation of customer engagements to the appropriate staff or teams • Generate new service cases for customers or provide updates on existing cases • Assist customers with product configuration and maintenance per their SLA • Review/summarize failures, errors, and/or changes found within our storage platform’s debugs • Identify failed components and submit RMA requests for parts or assemblies • Assist customers with TrueNAS onsite configuration and/or product walkthrough • Fully document processes, procedures, and all work performed • Mentor, task, and monitor junior team members

🎯 Requirements

• Bachelor’s Degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience) • 7+ years of hands-on experience with UNIX/Linux server environments • Strong Linux systems administration skills and experience with open source technologies • Understanding of network technologies, architectures, and protocols • Practical knowledge of software-defined storage architecture and administration • Practical knowledge of implementation and administration of High-Performance Computing (HPC) technologies, including cluster resource management, job scheduling, etc. • A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above

🏖️ Benefits

• Participate in the Company's annual bonus program • health • dental • vision • disability • life insurance • paid time-off • 401(k) • health and flexible spending accounts • stock purchase plan and more