HeadSpin
201 - 500 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement.
Technical Support Analyst, Tier 2
🕒 June 20
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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HeadSpin
201 - 500 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement.
📋 Description
• Advanced troubleshooting skills • Strong communication skills • Ability to multi-task and dynamically prioritize issues • Passionate about security and risk mitigation • Focus on quality and efficiency
🎯 Requirements
• 2+ years in prior technical support role preferred • Deep knowledge of web technologies • SQL • Error Logs • Service Connections • Azure • DNS / Networking • XML mapping
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