Thorn
51 - 200 employees
Founded 2012
🤝 Non-profit
🌍 Social Impact
🔒 Cybersecurity
💰 Venture Round on 2017-01
Non-profit • Social Impact • Cybersecurity
Thorn is a nonprofit organization dedicated to making the internet safer for children and defending them from sexual abuse. Founded in 2012, Thorn creates and implements technology solutions to identify and remove child sexual abuse material (CSAM) and assist in the identification of victims. In addition to providing resources for youth, parents, and platforms, Thorn engages in cutting-edge research on online threats and opportunities for safety. The organization is committed to empowering individuals and businesses to protect children and has partnered with companies like Slack to enhance online safety protocols. Thorn also influences policy and supports the prevention of online child exploitation through education and awareness campaigns.
Support Engineer
🕒 June 18
🇺🇸 United States – Remote
💵 $63k - $101.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
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Thorn
51 - 200 employees
Founded 2012
🤝 Non-profit
🌍 Social Impact
🔒 Cybersecurity
💰 Venture Round on 2017-01
Non-profit • Social Impact • Cybersecurity
Thorn is a nonprofit organization dedicated to making the internet safer for children and defending them from sexual abuse. Founded in 2012, Thorn creates and implements technology solutions to identify and remove child sexual abuse material (CSAM) and assist in the identification of victims. In addition to providing resources for youth, parents, and platforms, Thorn engages in cutting-edge research on online threats and opportunities for safety. The organization is committed to empowering individuals and businesses to protect children and has partnered with companies like Slack to enhance online safety protocols. Thorn also influences policy and supports the prevention of online child exploitation through education and awareness campaigns.
📋 Description
• Guide customers through onboarding processes for products • Provide timely support to users with varying technical backgrounds • Operate as a technical advocate for customers • Collaborate with various teams to support customer experiences • Use support tooling to track requests and document resolutions • Contribute to internal and customer-facing documentation • Participate in on-call rotation for critical issues
🎯 Requirements
• Experience providing technical support to customers • Strong troubleshooting skills • Clear and efficient communication with technical and non-technical audiences • Ability to adapt to fast-paced environments • Strong documentation habits • Technical or engineering foundation
🏖️ Benefits
• Remote-first work model • Broad range of benefits • Opportunities for travel to company gatherings and events
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