Desktop Support Technician I

🕒 June 17

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.

📋 Description

• Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. • Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. • Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. • Attend all scheduled appointments with users to assist with data transfers.

🎯 Requirements

• Public Trust Clearance by start date • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • Proven ability to work independently in a full and/or partial remote environment with limited supervision • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments • 0 - 5 years of experience and high school diploma

🏖️ Benefits

• Competitive salary • Health insurance • Retirement plans