FTZ Support Engineer – Team Lead

🕒 June 16

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $125k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software • Lead and upskill our FTZ Tier 1 support agents • Intercept and triage complex compliance tickets • Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization • Partner closely with FTZ Product and Engineering leadership as the internal SME • Serve as the senior technical point of contact for Top FTZ enterprise accounts

🎯 Requirements

• 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations • Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI) • Deep operational understanding and experience in processing FTZ transactions • Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ • Strong understanding of how software, specifically FTZ software, uses integration to process transactions. • Previous experience leading or mentoring • Exceptional stakeholder management skills

🏖️ Benefits

• U.S. benefits package includes medical, dental and vision coverage • 401(k) plan with company match • short-term and long-term disability coverage • life insurance • paid-time off • parental leave • well-being programs