Solutions Center Specialist

🕒 September 1

🏈 Alabama, Arizona, +36 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Experity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Experity is the leading software and services company for on-demand healthcare in the U. S. urgent care market, providing an integrated operating system complete with electronic medical record, practice management, patient engagement, billing, teleradiology, business intelligence, and consulting solutions. Fifty percent of the U. S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences, and optimizing revenue.

📋 Description

• Support clients and radiologists while actively managing teleradiology workflow • Monitor the live study queue and ensure studies are interpreted within contracted turnaround times and service expectations • Manage radiologist workload and case assignments • Identify and respond to coverage gaps • Communicate directly with radiologists and adjust workflow based on study volume and operational needs • Triage inbound calls and chats from centers regarding reinterpretations, patient demographics, live study status, radiologist contact, and complaints • Notify centers of positive or critical findings • Retrieve information needed by radiologists for studies • Monitor live cases, notify radiologists of low cases, and reassign cases as needed • Address rereads and missing study information with radiologists • Provide Level I support and submit IT tickets when needed • Monitor auto-assign rules and manually assign specialty cases • Gather client inquiry information and coordinate timely resolution with appropriate departments • Reference and interpret SOPs and internal resources • Stay current on email communications, process updates, and procedural changes • Communicate with cross-functional teams through Microsoft Teams and other internal channels • Monitor clinical addendum entries and contact radiologists as needed • Contact radiologists regarding uncovered cases to meet turnaround times • Enter radiologist schedules into the PACS system and monitor attendance and worklists • Notify radiologists about aging or outstanding studies • Document schedule changes and key updates in end-of-shift reports • As Weekend Manager, adjust queue sizes, staff unscheduled PTO shifts, support workflow or communications functions, manage radiologist privileges, determine outreach needs, prepare for gaps, and monitor unassigned studies • Report as requested • Perform other duties as assigned

🎯 Requirements

• Four years of related experience in basic computer skills, clerical work, help desk call center environment, or customer service • Three years of PACS experience • Excel experience • Proficient in Outlook • Ability to travel • Ability to work Monday through Friday, 2:00 PM–10:00 PM Eastern Time • Ability to manage multiple tasks accurately and efficiently in a fast-paced environment • Proficiency navigating multiple systems, applications, and browser tabs

🏖️ Benefits

• Medical, Dental/Orthodontia, and Vision coverage starting first day of employment • Synthetic ownership in Experity after one year of employment, with real financial rewards when the company is successful • Employee Assistance Program including counseling, legal resolution, financial education, pet adoption assistance, and identity theft and fraud resolution • Flexible work scheduling • Paid Time Off (PTO), increasing with milestones • Career development and learning program • Team building activities, family company picnic, and holiday party • Quarterly bonuses • 401(k) retirement plan with employer match • Remote or office work opportunity