Expertise.com
51 - 200 employees
👥 B2C
🏪 Marketplace
🧘 Wellness
B2C • Marketplace • Wellness
Expertise. com is a company dedicated to locating and verifying the best local professionals for various services across numerous industries. The platform researches over 60,000 businesses monthly in over 200 industries across the U. S. , aiming to identify highly qualified service professionals for consumer needs. Expertise. com covers areas including legal services, home improvement, finance, insurance, health, and wellness. They utilize a multi-step selection process, which includes identifying, analyzing, verifying, screening, and mystery shopping to ensure the professionals they recommend meet high standards. The company also offers a concierge service to connect customers with top-ranked service providers.
Associate Team Lead – Outbound Sales
🔥 0 minutes ago
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Expertise.com
51 - 200 employees
👥 B2C
🏪 Marketplace
🧘 Wellness
B2C • Marketplace • Wellness
Expertise. com is a company dedicated to locating and verifying the best local professionals for various services across numerous industries. The platform researches over 60,000 businesses monthly in over 200 industries across the U. S. , aiming to identify highly qualified service professionals for consumer needs. Expertise. com covers areas including legal services, home improvement, finance, insurance, health, and wellness. They utilize a multi-step selection process, which includes identifying, analyzing, verifying, screening, and mystery shopping to ensure the professionals they recommend meet high standards. The company also offers a concierge service to connect customers with top-ranked service providers.
📋 Description
• Lead a team of Outbound Sales agents • Deliver matching and scheduling services through outbound calls and messages • Engage agents in meaningful coaching sessions • Assess agent calls and provide calibration directions • Complete performance assessments with accuracy and actionable steps • Document coaching and assessments with clarity and timeliness • Initiate workplace changes to meet project expectations
🎯 Requirements
• At least 2 years of BPO Leadership experience • Recent experience within the last 5 years preferred • Experience in a work-from-home environment • Strong customer service skills • Proven track record in sales • Advanced to expert written and verbal communication skills • Salesforce knowledge is a plus
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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