Digital Work – ACM Specialist

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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F12

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

F12 is a Canadian IT services and cybersecurity company that provides managed IT, managed security, cloud, and consulting solutions to businesses across Canada. F12 offers services including managed detection and response (MDR), managed security services (MSSP), penetration testing, phishing prevention training, dark web monitoring, vulnerability management, endpoint protection, identity and access management, and professional security awareness training. They also provide managed IT/MSP offerings such as device-as-a-service (DaaS), fully managed IT subscriptions, co-managed IT, IT service management (ITSM), on-site support, cloud services (Azure cost management, IaaS, Microsoft Cloud, sovereign cloud), disaster recovery, data centre services, cloud & data migration, and IT consulting like vCIO, IT strategy, governance/risk/compliance assessments, and Microsoft Copilot AI assessments. Founded over 30 years ago by Alex Webb, F12 emphasizes built-in cybersecurity, predictable pricing, and industry-focused IT for finance, healthcare, professional services, manufacturing, and other Canadian verticals, with locations across multiple provinces.

📋 Description

• Develop and execute ACM plans for Managed Services and Project clients, including communication and training plans • Understand and work within client change management methodologies to drive successful adoption • Collaborate with client business leaders to streamline operations and foster awareness of change strategies • Promote client communication, program momentum, and learning • Coordinate with internal and external technical teams on technology rollouts and adoption strategies • Identify barriers to change and develop counter-strategies to mitigate resistance or change fatigue • Lead change management and adoption for Microsoft 365 technologies • Deliver and customize Microsoft 365, Copilot, and emerging-tools training for end users • Provide personalized coaching on Microsoft 365, modern work practices, and Copilot • Track Microsoft 365 updates and create user-facing adoption content • Build stakeholder relationships and advise project teams on stakeholder management • Coach and mentor senior leadership on change management practices and Change Sponsor effectiveness • Develop talent pipelines through technical-community and industry-event networking • Create educational and FAQ content in written, visual, and video formats • Deliver training online, in person, and through other technology platforms • Maintain customized online learning portals and update content as technology changes • Analyze usage and results, create reports and action plans, and track adoption metrics • Participate in continuous process improvement and update business processes, work instructions, and forms

🎯 Requirements

• 5+ years of experience in change management, technology adoption, or related fields, preferably within IT or technology sectors • Extensive experience working with Microsoft technologies, especially Microsoft 365 apps and tools • Proven ability to deliver training, communications, and end-user adoption programs • Strong facilitation skills with the ability to convey technical information to non-technical audiences • Experience managing multiple client projects and task assignments in tandem • Excellent communication and interpersonal skills; ability to build relationships with stakeholders and end users • Analytical and problem-solving skills; detail-oriented and organized • Familiarity with Prosci®/ADKAR or similar change management methodologies is an asset • Proficiency in Microsoft Office programs (Word, Excel, PowerPoint) and learning management platform