
1 - 10 employees
🤝 B2B
📡 Telecommunications
B2B • Telecommunications
Faithful Financial is a provider of expert call center and customer experience solutions, offering agent portal access and staffed support to help businesses manage inbound and outbound customer communications. The company emphasizes enhancing overall customer experience through a dedicated support team, and maintains a physical office with business hours and contact channels for clients.
🔥 13 hours ago
🌵 Arizona – Remote
💵 $13 - $15 / hour
⏳ Contract/Temporary
🟢 Junior
🚫👨🎓 No degree required
👻 Ghost score 6%
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1 - 10 employees
🤝 B2B
📡 Telecommunications
B2B • Telecommunications
Faithful Financial is a provider of expert call center and customer experience solutions, offering agent portal access and staffed support to help businesses manage inbound and outbound customer communications. The company emphasizes enhancing overall customer experience through a dedicated support team, and maintains a physical office with business hours and contact channels for clients.
• Welcome and assist inbound donors • Follow campaign-approved scripts • Enter donation and pledge details accurately • Confirm important donor information • Answer appropriate process-related questions • Navigate multiple applications during calls • Protect confidential information • Follow compliance and quality requirements • Maintain dependable attendance during accepted servicing intervals • Process donations and pledges for established nonprofit fundraising campaigns • Handle strictly inbound donor calls; no cold calling, outbound dialing, prospecting, direct solicitation, or product selling
• High school diploma or GED • Six or more months of remote customer-service experience or at least one year of onsite experience • Professional and welcoming phone presence • Strong listening and verbal communication skills • Accurate typing and data-entry abilities • Comfort following scripts and structured processes • Ability to work without direct supervision • Dedicated, quiet home workspace • Windows 11 computer • Minimum 8GB RAM; 16GB recommended • Noise-canceling USB headset • Wired high-speed internet • Direct Ethernet connection • Quiet and distraction-free workspace • Certification required before servicing • MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible
• Work-from-home/remote opportunity • Contractors choose from available servicing intervals • Some campaigns provide servicing availability across a 24-hour operating schedule
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