Technical Account Manager

🕒 September 17

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fama Technologies Inc.

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11 - 50 employees

Founded 2015

👥 HR Tech

🏢 Enterprise

HR Tech • Enterprise

Fama Technologies Inc. is a company that specializes in online candidate screening, using modern techniques to improve candidate quality, identify misconduct, and create safe and inclusive workplaces. Their platform screens candidates through an extensive number of online sources, which helps in highlighting professional attributes and surfacing potential risks like fraud or harassment. They integrate with HRIS, ATS, and background check solutions and are compliant with FCRA, EEOC, and SOC2 standards. Fama is trusted worldwide, delivering over 45 million reports, and serves a wide range of industries from finance and academia to media and entertainment. Their innovative approach aims to simplify and accelerate the hiring process while ensuring legal compliance and cultural fit for employers.

📋 Description

• Own end-to-end technical onboarding for new customers and resellers, including API integration, sandbox setup and testing, configuration, user provisioning, prompt configuration, and go-live support • Identify and address technical and process gaps affecting onboarding success • Onboard and train end users • Own AI prompt engineering workflow development and adjudication design for enterprise configurations • Reduce time-to-first-order by owning client technical checklists • Build onboarding documentation and self-serve setup guides • Establish processes for effective deployment of Fama solutions within customer organizations • Collaborate with HR, Employee Relations, Talent Acquisition, Security, Legal, Privacy, Compliance, and other stakeholders • Map screening processes and develop new workflows • Translate customer technical and business requirements into clear Fama action items and outcomes • Serve as the GTM product expert for configuration, use cases, deployment, integration, and troubleshooting • Support sales representatives and account owners in technical discussions with resellers, customers, and prospects • Lead IT and security questionnaires and technical pre-sales conversations • Assist customers and resellers with AI model configuration • Act as the primary technical escalation point • Triage, investigate, and resolve technical issues, coordinating with engineering and product teams • Track escalation patterns to identify systemic issues • Develop pre-sales support and technical escalation materials and knowledge bases

🎯 Requirements

• 6+ years in a technical account management, implementation, solutions engineering, or technical support role • Ideally supporting API/integration work and setup and configuration of AI solutions • Demonstrated experience with AI prompt engineering for user empowerment, precision, task adaptability, output quality, risk mitigation, and error reduction • Experience leveraging AI to troubleshoot technical problems • Functional experience deploying process optimization techniques and analyzing and improving processes • Knowledge of API testing and development, authentication, database management, business intelligence, and programming languages • Experience with Postman • Experience with Okta (SSO) • SQL and/or similar database experience • ThoughtSpot and/or similar business intelligence tools • Python and JavaScript experience are nice to have • Ability to lead technical conversations with customers or partner engineering teams • Experience managing complex IT deployments in enterprise environments • Change management experience • Technical aptitude, communication, empathy, and collaboration • Bonus: experience in HR tech, background screening, or investigations

🏖️ Benefits

• Equity incentive and competitive benefits plans • Remote-first, flexible work environment • Vacation days • Sick days • Volunteer time off • Paid parental leave • Competitive compensation packages • Equity • Generous total rewards plans • Free wellness programs

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