Junior Customer Success Manager

🕒 March 18

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Famedly GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤝 B2B

🔐 Security

SaaS • B2B • Security

Famedly GmbH is a German software company that provides a secure, healthcare-focused messaging platform (the TI‑Messenger) for hospitals, clinics, nursing services and pharmacies. Their SaaS product is hosted in Germany, GDPR/DSGVO-compliant, ISO 27001-certified and integrates with healthcare IT (KIS) and the Telematikinfrastruktur for interoperable, auditable clinical communication. Famedly emphasizes easy onboarding, cloud and on‑premise deployment options, and features end-to-end encryption, user management integration (LDAP/AD), and workflows that reduce coordination time for care teams.

📋 Description

• Responsible for the entire customer journey — from onboarding and implementation to ensuring high user adoption • Build trusted advisory relationships with customers • Develop and maintain customer strategies, best practices and training materials • Communicate with existing and prospective customers • Develop customer success metrics, analyze trends and identify areas for improvement • Coordinate collaboration between internal teams and external partners

🎯 Requirements

• Bachelor's degree, ideally in Business Administration or a related field • Experience in customer support, customer acquisition or other customer-facing roles • Experience working with CRM and project management tools • Ability to build trusted relationships and present a professional demeanor • Excellent German and English skills, both written and spoken • Strong knowledge of strategic planning and project management

🏖️ Benefits

• Permanent employment contract with competitive compensation (range €34,000–€50,000 depending on your experience) • Learning and development budget • Choice of work equipment • 28 days of annual leave • Monthly wellbeing allowance • Regular team events • Flexible working arrangements • Ownership and scope to shape your role